Terms and Conditions

Last updated: October 31, 2025

1. Introduction

Welcome to Fiscadelys Pro. These Terms and Conditions govern your access to and use of our website and services. By using our website, you agree to comply with these Terms.

Our Privacy Policy explains how we handle your personal data.

2. Company Information

• Company name: Fiscadelys Pro
• Business ID: CHE-358.914.327
• Address: Route des Vignes 7, 1784 Wallenried, Switzerland
• Email: privacy@fiscadelyspro.com
• Phone: +41 26 249 58 46

3. Scope of Services

Fiscadelys Pro provides accounting and reporting services. Certain materials or tools offered digitally are for informational purposes only and do not constitute legal or financial advice.

4. User Obligations

• Provide accurate information during registration or service requests.
• Use the website in compliance with applicable laws.
• Do not misuse the website for fraudulent or unauthorized purposes.

5. Intellectual Property

All website content, including text, graphics, and logos, remains the property of Fiscadelys Pro. Reproduction, modification, or distribution without prior written consent is prohibited.

6. Limitation of Liability

We make reasonable efforts to ensure accuracy but do not warrant that our website or services will be uninterrupted or error-free. To the extent permitted by law, Fiscadelys Pro disclaims liability for indirect, incidental, or consequential damages.

7. Links to Third Parties

Our website may contain external links. We are not responsible for the content, accuracy, or privacy practices of linked websites.

8. Privacy

Your personal data is processed according to our Privacy Policy. Please review it for detailed information about how we collect and use your information.

9. Governing Law

These Terms are governed by the laws of Switzerland. Disputes shall be resolved by the competent courts located in Fribourg, Switzerland, unless otherwise required by law.

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Refund and Return Policy

Our refund and return rules vary by type of service or product offered. Please review the sections below carefully.

A. Services

• Service appointments may be rescheduled up to 24 hours before the agreed time without penalty.
• If you cancel after the service has begun, fees already incurred are non-refundable.
• Completed accounting or consulting services are non-refundable because they involve professional time and custom work.
• If we cannot provide the agreed service due to our error, a full refund will be processed within 10 business days.

B. Digital Products

• Digital files, templates, and reports are delivered electronically and considered final once downloaded or accessed.
• Refunds for digital products are not available after delivery because access cannot be revoked.
• If a file is corrupted or inaccessible, please contact us within 7 days for replacement or refund.
• Refunds for valid claims will be processed within 10 business days of approval.

C. Physical Goods

• Physical items, if offered, can be returned within 14 calendar days of delivery if unused and in original packaging.
• Customers are responsible for return shipping unless the item is defective or incorrectly shipped.
• Refunds will be processed within 10 business days after the returned item is received and inspected.
• Items that are customized, used, or damaged after receipt are not eligible for return.

D. Non-Refundable Cases

Some services or products are strictly non-refundable because they involve custom analysis or client-specific reporting that cannot be reused or resold. These include personalized accounting reports, bespoke financial reviews, and consulting sessions once started.

E. How to Request a Refund

To request a refund, email privacy@fiscadelyspro.com with your order or invoice details. Our support team will review your request and confirm eligibility.

10. Changes to Terms

We may update these Terms and refund rules periodically. Changes will take effect immediately upon publication. The revision date at the top indicates the most recent version.